FEDERATION OF EURO-ASIAN STOCK EXCHANGES
on the insurance side. Cross-selling between
the bank and insurance channels was
intensified, with branch staff referring potential
pension customers to the financial advisors.
Already strong branch network serving the
small business market was extended more.
Commercial and Private Banking
Commercial Banking has some 5,600
customers in Turkey. The newly added Private
Banking operations will enable the business
to pursue Fortis' overall strategy in this
segment of becoming the bank of choice for
“Enterprise and Entrepreneur” alike.
The international Business Centre network
was extended by the addition of twelve new
Business Centres in high-potential areas in
Turkey, covering over 90% of the country's
foreign trade and over 80% of loan and
deposit volumes. Three of the new Turkish
Business Centres will operate as “Fortis
Houses”, at which private bankers will work
alongside relationship managers from
Commercial Banking.
A number of specialized financial services -
including leasing, factoring, global cash
management and trust - have also been
deployed to the new Business Centres.
SEMI ANNUAL REPORT OCTOBER 2006
Merchant Banking Alternative Distribution Channels
Merchant Banking operated with five business
lines and 132 full-time employees in 2005. Its
new organization, fully integrated with Fortis,
is providing a competitive edge, enabling
Merchant Banking to leverage favorable
market conditions of 2005 when privatization
and Mergers&Acquisitions activity boomed. Internet Banking
At Fortis, Internet Banking services were
designed to meet the diverse needs of both
individuals and companies. During 2004,
Internet Banking System was completely
renewed for faster and easier use. Internet
branch was visited more than 8 million times
in a year and almost 3,700 million financial
transactions were made online.
• The Corporate & Institutional Banking team
had a key role in several landmark deals in
2005.
• Extending the skills at Global Markets
resulted in dealing with complex local and
international product structures.
• Fortis is one of Turkey's 12 primary fixed-
income dealers and ranks among the top
banks in terms of foreign currency and
Eurobond transactions. Fortis also achieved
15-fold growth in derivative volumes.
• The Corporate Finance Capital Markets
team completed a sell side advisory process
the sale of four shopping malls.
• Fortis Securities, with its 28,000 retail
clients, of whom 40% trade online, ranked in
the top ten bank-affiliated brokers by volume.
The Specialized Finance team established
during late 2005 has already completed three
transactions worth a total of EUR 100 million.
Telephone Banking
Fortis Telephone Banking Service at
444 0 144 can be accessed 24 hours a day
and 365 days a year. In addition to regular
banking services, trained and experienced
customer representatives also provide
information and support services. Customers
can either talk to the customer representatives
for their banking needs or use the voice
response system to obtain extensive
information. During last year, Fortis' Telephone
Banking System was completely renewed for
faster and easier use.
ATM and Kiosks
According to the last years statistics, Fortis
served its customers through 268 ATMs and
100 kiosks. The time availability of the bank
ATMs was 96%.
CONTACT INFORMATION
Call Center 444 0 144
Website www.fortis.com.tr
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