RESOLVING
CONFLICT AT
THE OFFICE
By Trudi Charest, RO
Workplace conflicts are very common, in fact
very few offices has a team that gets along all of
the time. We have different personalities work-
ing together so the chances of disagreements
once in a while are pretty high. Conflict in itself
is not a bad thing unless it is left unaddressed.
When not resolved, conflict can fester and
affect everyone at the office including patients
and customers. It can even lead to an employee
quitting if they feel it is affecting their work
balance and environment.
Therefore, conflict resolution tactics are a
crucial leadership skill that managers and
owners need to hone. The worst thing team
leaders can do is ignore it and hope it will
disappear or resolve itself as it often only
starts to spread.
20 EYE FOCUS February Digital 2018