A
C
L
O
S
E
R
L
O
O
Meet Your Operations Manager
Sarah Feller
7 YEARS WITH KENMORE AIR
Y
OU HAVE A GOOD CHANCE of seeing Sarah at any one of
Kenmore Air’s three Seattle terminals. As the Operations
Manager, she oversees all aspects of each location. And every
location benefits from her guidance and leadership.
When you ask Sarah what does your job
entail she smiles and says that’s a great
question. She has a hand in quite a few
departments including Kenmore Dis-
patch (the department that schedules
and directs planes), Line Crew (the team
responsible for fueling, cleaning, and
docking aircraft), and she is responsible
for inputting flight schedules and fares.
Her main job in the busy summer
months is adjusting capacity. Addition-
ally, Sarah helps coordinate the aircrafts’
100-hour and annual
inspections to ensure
safety. To say her
role involves wearing
many hats is putting it
mildly.
“Ultimately, as
Operations Manager
my goal is to have a
smooth day. I’m here
to help make that
happen anyway I can,”
she says.
She joined the
Kenmore Air family
in April of 2012 as
a Customer Service
Agent at Lake Union.
She was initially a
seasonal employee but
before the summer
was out, Sarah had
been promoted to
supervisor of the Lake
Union terminal and
then to manager—a
position she held until 2015 when she
was promoted to Operations Manager.
But, Kenmore Air wasn’t Sarah’s first
experience working for an airline. She
joined the aviation industry in 1999,
working the ramp at Horizon Air. It
was at Horizon that Sarah not only
developed the skills to organize and
direct travelers, but also met the woman
who would one day become her wife
— Christi Hendrickson. The two have
been together for the last 15 years and
Q: What’s your favorite destination?
“The San Juan Islands are incredible. It’s a slower pace of life and I can
see myself retiring up there one day. Give me a hammock and a view of the
water and I’m set!”
10
explore: NW | The Official Magazine for kenmore air | Spring 2019
K
KEY FACTS
Sarah Feller
Operations Manager
AGE: 39
BIRTHPLACE: Seattle, Wash.
GREW UP IN: Enumclaw, Wash.
RESIDENCE: Ballard, Wash.
YEARS WORKING FOR KENMORE: 7
FIRST JOB AT KENMORE AIR: Customer
Service Agent
NAME:
OCCUPATION:
counting.
Living in Ballard with their two border
collie labs named Stella (12) and Jack
(11), Christi and Sarah love to travel.
They are passionate about all sporting
events, including the Seattle Seahawks,
Seattle Mariners, and USWNT Soccer.
They love visiting new microbreweries,
relaxing on their days off, and finding
new places to camp in their Sprinter Van.
“We like to explore together, but
we’re both really passionate about our
careers,” Sarah explains. “Christi and
I both have busy jobs and really enjoy
making our days off together count.”
And for Sarah, one of the things she
values greatly is the opportunity to
boost company morale.
“My co-workers are the main reason
I love working here. This is truly a small
family business. We can teach people
how to do things, but we can’t teach them
attitude. And we’re really lucky to have
people with great attitudes,” says Sarah.
To help promote community among
the staff, Sarah’s started an annual staff
trip to the Mariners game. She often
organizes happy hour meet-ups. And
during company BBQs, it’s not un-
common to spot Sarah behind the grill
flipping hamburgers and hot dogs.
“I try to do things that encourage
people to visit with their co-workers.
Especially from a different department!
It’s been one of the best ways for em-
ployees to understand the family feel of
Kenmore Air.”
But of course, there’s nothing quite
like a busy July day, when Kenmore’s
flown more than 700 passengers. “It’s
fun what we do. When we’re cranking at
our peak, there are hundreds of people
passing through here each day. And we
get to be part of helping them all have an
amazing experience. That’s incredible.”