CUSTOMER SERVICE
MODERE CUSTOMER SERVICE
Purchase products from our online store:
www.modere.eu
If you need any more information then please get in touch
via our website or you can call us:
MONDAY – FRIDAY: 9.00 - 16.00 local time
United Kingdom: 0808 238 9514 (Freephone)
Republic of Ireland: 1 800 936 375 (Freephone)
English Support: +353 (0)21 735 59 35*
Freephone numbers allow you to call Modere free of charge when dialling from a landline in the country
listed. Please note that some mobile phone operators may charge for such numbers. Please check with
your service provider.
*Direct dial; international call rates apply
MODERE PRODUCT GUARANTEE
We are sure that you will have total satisfaction from your purchase. However, Modere
makes every effort to settle a complaint with respect for your statutory rights and within the
shortest delay possible. You can send us any complaint via the contact form on the website
or via e-mail to [email protected]. If you prefer to write us a letter, our address is Modere
Europe BVBA, Telecomlaan 9 (B5), 1831 Diegem, Belgium. Any consumer who is still not
satisfied may contact the Direct Selling Association which operates a dispute resolution
service. For details of this and of the DSA’s Codes of Practice, contact DSA,
Unit 14, Mobbs Miller House, Christchurch Road, Northampton, NN1 5LL, tel. 01604 62 57 00
or visit the DSA website www.dsa.org.uk.
YOUR RIGHT OF CANCELLATION
Without prejudice to your statutory rights, you may cancel your order without giving any
reason within 30 days of shipment of your order. You must inform Modere of your decision
to cancel your order. To obtain a refund, you must return the goods to us within 14 days
of having received the returns authorisation form from us. We will reimburse all payments
received from you for the goods you purchased and have returned to us, and will also
reimburse the original delivery charges for the least expensive type of delivery offered by
us, no later than 14 days from the day we have been advised of the return of your parcel
to our warehouse or have received proof from you that you have returned the parcel to
our warehouse. For additional information on your right of cancellation, please consult the
General Terms & Conditions on our website www.modere.eu
FREQUENTLY ASKED QUESTIONS
You can find additional information on a range of subjects including, ordering, payment
methods, shipping, returns and managing your account by clicking the FAQ tab on our
website www.modere.eu
www.modere.eu
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