Essential Install | News
Krika Moves To Become
A Managed Service Provider
Krika Concierge
provides white label
aftercare support
Krika, a France-based supplier of network management solutions
and services for home technology integrators, has launched a white-
label aftercare partnership programme named Krika Concierge. The
programme provides home technology integrators with the tools
required to improve their aftercare quality and profi tability, all under
the brand of the integrators own business.
Realising that remote supervision technology alone isn’t enough to
transition dealers to stress free and profi table aftercare, Krika Concierge
provides its partners with a white-labelled 24/7 fi rst line support helpdesk
for end-user support requests, aftercare plans, marketing materials, terms
of service and other procedural and legal documentation.
Krika Concierge 24/7 support desk aims to solve a signifi cant
proportion of the most common client support issues through simple
fi xes and workarounds, while de-escalating and handing unsolved
tickets to the integrator to follow up with on a chargeable time and
materials basis. Unlike similar platforms, the integrators keep full
control of invoicing their own clients.
“We see a big opportunity in the CEDIA channel to utilise our expertise
in helping home technology integrators deliver better services,” said
Bruno Napoli, CTO & co-founder of Krika. “We are proud and excited to
launch Krika Concierge which we believe will signifi cantly increase the
quality of life, profi tability and customer satisfaction levels of our partners.
Using Domotz as the primary technology engine for Krika Concierge lets
us focus our energy on providing valued and necessary support services,
rather than continuing to maintain and develop our own platform.”
Krika +44 (0)203 9001646, krika.io
Habitech Opens Its Doors
To New Possibilities
The new Luxeport
was just one product
featured at the
Habitech open days
Distributor Habitech held a three-day dealer event over September
18,19, 20 offering an in-sight into some new lines and services
recently introduced, looking to underline its commitment to keep
offering dealers solutions that allow them to deliver value to the
end user and maintain margin.
A recent addition to the company’s line up is the Wisdom Audio
brand, which with is mixture of solutions and in particular its line-
array products is designed to offer installers a one brand solution
for media rooms, cinema, multi-room audio or two channel.
With the Sage, Wisdom and Insight ranges Habitech is confi dent
Wisdom has the answer to any question a project can throw at it.
Wisdom has particular abilities in the home cinema world and
is featured in the company’s recently revamped cinema demo
space, also showcased at the event. The company says it is seeing
signifi cant growth in cinema recently and has taken on experienced
cinema designer Craig Wheeler to offer a full support service to
installers, including acoustic treatment and full 360° renders of the
designs available to view on tablets, smartphones or in VR mode.
iPort was another brand featuring heavily during the event with
new products fresh from launch at CEDIA in the US. Luxeport is
a new deluxe iPad charging and mounting system for table-top
and wall locations. It’s an iPad Sleeve + Station system, precision
engineered and hand fi nished in durable high-grade aluminium
alloy. Portrait or landscape orientations are possible via PoE or Low
Voltage wiring from 8cm square discrete wall station or mount,
charge and view at any angle from table-top base stations. Security
allows for lock down of case and station to a table or wall.
Another brand getting a big push at the event was Sonance,
which has been undertaking a redesign of many of its CI focused
speakers. The Cinema Series has been re-imagined and will launch
in Q4 as the new Reference Series, which offers more precision and
power following a complete re-build.
More information: Habitech +44 (0)1256 638500, habitech.co.uk
September 2017 | 9