Essential Install | CYP
All CYP products go through rigorous pre testing
CYP training explains how to deliver 4K signals
How does in-the-field feedback influence CYP product design ?
The nature of custom installation is that every install is different . This means that no matter how hard we try to incorporate every feature that is required , there are times when our customers require additional support for their designs . We offer site-visits as part of our service commitment . Our knowledge and relationships with the key AV display manufacturers generally means that we are already developing new products and are ahead of the curve prior to the technology hitting the market .
What product testing does each CYP solution go under before getting to market ?
It is a very rigorous process , as we don ’ t Beta test on our customers , and by the time the product sample arrives in the UK , it has already seen significant R & D . We test the product in both Taiwan and UK , enabling us to iron out any regional bugs such as product ( display / source ) compatibility and EDID issues . Prior to manufacture , the sample is put through a number of physical tests such as temperature ( hot / cold ) and electrical safety including reactions to electrical power source spikes . Each product then goes through hundreds of hours of soak testing to replicate real-world usage to avoid using our customers as guinea pigs ! Only once we are 100 % satisfied will we then launch the product to the market . We also conduct ongoing random product testing to confirm consistency and reliability of any updates .
How were recent issues with display manufacturers solved with the help of CYP ?
Firmware updates are commonplace from panel manufacturers . This can highlight many issues with installed systems as , overnight , a fully-functional system can suddenly display faults . It is often the case that any glitches are to do with the display automatically updating its firmware and not anything to do with the signal distribution system . However , the finger is normally pointed at the signal distribution system , as big-brand TVs never go wrong , right …? Thanks to our close relationship with big brand display manufacturers , we are able to resolve such issues quickly and efficiently .
If a firmware fix is required from our side , this is something we can create in-house within our team of R & D and technical engineers based her at our HQ in Shepperton . Therefore , we can jump on things quickly and , in a lot of cases , fix an issue before it is even known about by the end-user .
What training do you offer to your install partners , in particular around technologies such as HDBaseT ?
The CYP Training Academy currently offers two levels of training . Our half day Level 1 course is a hands-on practical introduction for installers that are new to more complex AV installations . As well as explaining the key differences between different video technologies , we introduce the latest methods of signal transfer ( including HDBaseT ), how to use a matrix and successful system testing .
For more experienced installers , our Level 2 full day course delves more into true 4K signal distribution and some common issues that arise . We run through the latest technologies , including UHD , HDR , Chroma Sub-sampling and Dolby Atmos , as well as the latest HDMI technologies . As this is an advanced course , we also teach in-depth trouble-shooting techniques for an entire matrix installation , control via RS-232 , IR , WebGUI and Control4 integration .
Crucially , both courses are free . We firmly believe that by improving the knowledge of specialist installers , the overall business will improve for everyone and that there will be more value offered to end users . After all , what is the point in us having all of this knowledge and not sharing it with those who are actually at the coal face !
What is involved with your on-site tech support ? A lot ! We take this incredibly seriously and have invested significantly in our support team and services . Being a developer and manufacturer , we have a very broad understanding of the issues faced by the installer out in the field . Our team of internal AV engineers , many of which are on site regularly , are both technically equipped and experienced in using the tools we supply to find any issues . This is because they are involved with the development of a product from conception through to production , so know it 100 % inside and out . Also at our offices , we have a wide range of installation scenarios . We can replicate the majority of issues in-house , react quickly to a call and fix any issues .
What does the future hold for the AV / entertainment installer ?
The AV channel is an ever changing landscape with our focus , as always , being product innovation and being at the cutting edge of design and manufacture . We are constantly exploring the latest in IP HDBaseT and other associated AV technologies along with developing reliable industry-standard solutions . In some respects , we are at the mercy of the display manufacturers who are driving the technology forward , so we have to adjust to the demands to satisfy the consumer and installer .
We know that the support doesn ’ t stop on installation and we view all of our installer and manufacturer relationships as partnerships . By working closely with both , we are able to drive AV signal distribution technology forward into new areas – reliably and at the cutting edge of performance .
More Information : CYP + 44 ( 0 ) 203 1379180 , cypeurope . com
August 2017 | 21