3.6
ERCL in numbers
%
15,762
1.4
TOTAL NUMBER
OF ENQUIRIES
2,175,627
0.75
PER 1000
COMPLAINTS
RECEIVED BY ERCL
NUMBER OF VISITS TO ALL
CENTRES AND VENUES
(down from1.2 per1000)
689
FACEBOOK
LIKES
601
TWITTER
FOLLOWERS
628,182
www
598,357
309,862
VISITORS TO SCHOOLS
VISITORS TO HALLS
(OUT-OF-HOURS)
621,128
VISITS TO LEISURE CENTRES
17,620
SWIMMING LESSONS
DELIVERED
99%
13.7%
UNIQUE VISITS
TO THE WEBSITE
community facilities
Overall service
customer satisfaction