3.5
Our plans
2016 / 2017
A performance monitoring and review framework will operate
that meets both the Board and the Council’s requirements
Our Board will be trained and have gained a good understanding of the Trust’s
operating environment and will be supporting organisational development
A framework for collaboration and ongoing dialogue with Council colleagues
at both strategic and operational levels will generate a shared approach
Working with Council colleagues we will have reviewed and tested SLA
performance and we will be clear how we intend to manage support services
Our objectives will be fully communicated with our employees, stakeholders
and customers
Surveys will establish a baseline for monitoring customer and employee satisfaction
We will have gained a better understanding of our customer segmentation and of
our non-users
We will have identified and prioritised external funding opportunities
A dedicated website for the Trust will be operational
Our Marketing Plan will be implemented
A Commercialisation Strategy will be developed
Our senior management team will be regularly
meeting employees in their workplace
Our employees will be contributing to a People Strategy
that will be in place throughout the organisation
Our Board will be active in reviewing and managing our Risk Register
A review of external funding priorities will have produced a
Funding Strategy and applications will have commenced
The Business Plan will be reviewed at end of year
Continue to support national initiatives
Implementation of business process reforms to move customers
to digital sales channels (“Join at Home” and “Learn2 “ /
web-based, mobile and/or automated portals)
A review of our pricing and programming
Detailed reporting on Support Services will be in place with
a review of Support Services for September 2016
New service strategies for Agreement by September 2016
Undertake Healthy Working Lives Assessment
Child and adult protection and safety policies will have been reviewed