By The Numbers: Transportation
Handitran Update
In the second quarter of FY2019, Handitran continued
to be a high demand service for Arlington residents.
Handitran received a total of 50,619 trip requests this
quarter, which represents an increase of approximately
1,000 trips from the previous quarter. Of these total
requests, 68% were filled, while 12% of requests were
canceled and 3% of requests were no shows. This
resulted in a total of 34,420 trips provided. On-time
delivery of trips was at 94%.
392 trips were provided for intermodal connections to
the Hurst-Bell and CentrePort TRE stations, out of 603
requests.
Trip Requests
No Shows 3%
Cancella�ons
12%
Denials 17%
Trips Taken
68%
Total Requests in Q2: 50,619
Total Trips in Q2: 34,420
On-time Delivery Percentage: 94%
Via Rideshare Service Update
The innovative Via rideshare service continues to grow. More
than 160,000 rides have been taken on Via since the pilot
program rolled out in December 2017, and interest stays
strong, with more people creating accounts each week.
Arlington, partnered with Via, is one of the first cities in the
nation to offer on-demand ridesharing as an innovative
public transportation solution. The service is designed to
provide affordable transportation to key areas of Arlington,
allowing riders to access entertainment, shopping and dining
options, work or school, and even medical appointments.
Total Rides Taken: 160,000 +
Via Account Sign Ups: 14,800 +
Average Wait Time: 11.8 minutes
Customer Satisfaction: 97%
Repeat Customers: 70% +
(from Dec. 11, 2017 - April 27, 2019)
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Customers can book a seat through the Via app, and Via’s
sophisticated technology will match them with others going
their way in either a six-passenger Mercedes-Benz van or
a contract driver’s vehicle. Via is available Monday through
Saturday, with service hours running from 6 a.m. to 9 p.m. on
weekdays and 9 a.m. to 9 p.m. on Saturdays. In addition to the
app, customers may call Via at 817-784-7382 to book a ride.
Rides are $3 per person, per trip, or customers can purchase a
ViaPass for a promotional rate of $15 per week.