By The Numbers: Transportation
Handitran Update
In the first quarter of FY2019, Handitran continued to be
a high demand service for Arlington residents. Handitran
received a total of 49,664 trip requests this quarter,
which represents a 13% increase from the previous
quarter. Of these total requests, 72% were filled, while
14% of requests were canceled and 3% of requests
were no shows. This resulted in a total of 35,610 trips
provided. On-time delivery of trips was at 91%.
363 trips were provided for intermodal connections to
the TRE and Trinity Metro stations, out of 551 requests.
Trip Requests
No Shows 3%
Denials
11%
Cancella�ons
14%
Trips Taken
72%
Total Requests in Q1: 49,664
Total Trips in Q1: 35,610
On-time Delivery Percentage: 91%
Via Rideshare Service Update
Now in its second year of service, the innovative Via rideshare
service continues to grow. More than 112,500 rides have been
taken on Via since the pilot program rolled out in December
2017, and interest is rising—the highest number of rides
taken on one day was 700 rides on Thursday, January 24,
2019. Arlington, partnered with Via, is one of the first cities in
the nation to offer on-demand ridesharing as an innovative
public transportation solution. The service is designed to
provide affordable transportation to key areas of Arlington,
allowing riders to access entertainment, shopping and dining
options, work or school, and even medical appointments.
Total Rides Taken: 112,500 +
Via Account Sign Ups: 12,200 +
Average Wait Time: 11.5 minutes
Customer Satisfaction: 97%
Repeat Customers: 70% +
(from Dec. 11, 2017 - Jan. 26, 2019)
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Customers can book a seat in a six-passenger Mercedes-Benz
van through the Via app, and Via’s sophisticated technology
will match them with others going their way. Via is available
Monday through Saturday, with service hours running from 6
a.m. to 9 p.m. on weekdays and 9 a.m. to 9 p.m. on Saturdays.
In addition to the app, customers may call Via at 817-784-
7382 to book a ride. Rides are $3 per person, per trip, or
customers can purchase a ViaPass for a promotional rate of
$15 per week.