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PART III : THEORY
• Encourage a person who complains to ask for information and an explanation of the process from the official to whom she reports her abuse .
• Encourage a survivor who complains to be realistic about the outcome that she can expect . Judicial processes are extremely cumbersome and there is no guarantee that her case will be heard or that she will win it .
• It may be wise to inform her that reporting could create serious problems , that public officials not only are not helpers but may be dishonest , and the system may lack competence and even be corrupt . Where this is so , help the survivor to make the best possible choice .
• Encourage the woman to explore possibilities of reparation and compensation in the course of preparing her complaint ; this is important .
• All those involved in this work should be aware of the different international laws , mechanisms and standards that are relevant to reporting , protection and investigation when human rights are violated . An important principle of international law is to hold perpetrators to account . To make this possible , it is important to be aware of relevant rules and standards . In Further reading you can find more information on reporting guidelines and what you need to be aware of .