Mateja Lorber , Dr University of Maribor , Faculty of Health Sciences ; Žitna ulica 15 ; SI mateja . lorber @ um . si -
MANAGING CONFLICT IN NURSING IN SLOVENIAN HOSPITALS
Introduction : In nursing often experience conflict . The most common sources of the conflict between employees in nursing are personal differences , lack of clear description , high level of stress and uncertainly job . The aim of the study was to identify the dominant conflict resolution style and their effect on employees ' job satisfaction . Methods : Quantitative research based on a cross-sectional study was used , with the 640 employees in nursing from eight Slovenian hospitals that participated in the study . A structured survey questionnaire was administered . The relationship between variables was analysed with correlation and linear regression analysis . Results : The most common conflict resolution style was collaborating , followed avoiding , accommodating , compromising and competing . In the research we found that collaborating and compromising positively correlated with teamwork , communication , and job satisfaction . Regression analyses indicated that collaborating conflict resolution style ( β = 0.212 ; p = 0.004 ) and compromising conflict resolution style ( β = 0.099 ; p = 0.037 ) influenced on job satisfaction . Discussion : In the study was found that conflict resolution in nursing associated with teamwork , communication , work stress and job satisfaction . Health care institution will be successful and achieve their organizational aims , if their employees satisfy with the job . Conflict management and resolution requires many professional qualities and skills . To effectively and appropriately conflict solving , all employees must understand the causes , theories , approaches and strategies of conflict management and resolution .
Keywords : Nursing , Conflict , Job Satisfaction , Leaders Congress Topics : Managing Conflict to Create An Effective Team
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