EMIS Emerging Market Information Service IndiaBPO | Page 5

Outsourcing Sector Snapshot
IT-BPO Industry Revenue, USD bn
69 59 41 6.4% 22 22 47 6.7% 6.5%

(graphs show Indian fiscal years)

KPO Market in India, USD bn
10.08 8.4 7.06 5.2 5.98 15% 18.1% 19% 32 28.6%

50

7.5% 7.1%

24

29

FY 2008

FY 2009

FY 2010

FY 2011

FY 2012 Est. 2010 2011 2012 2013 2014

Exported Revenue, USD bn Domestic Revenue, USD bn IT-BPO Industry Revenue as % of GDP

KPO Market in India, USD bn

% y/y change

LPO Market in India, USD bn
29.3% 28% 27.1% 26.3%

Share in Offshore IT Services and ITeS/BPO (publ. May 2013)
India's Share of Global Offshore IT Services Market India's Share in Global ITeS/BPO Market

360

454.68

577.9

739.71

956.44

2010

2011

2012

2013 % y/y change

2014
India 55%

LPO Market in India, USD bn

Rest of the World 45%

India 35%

Rest of the World 65%

Source: World Bank, NASSCOM, TechNavio, Netscribes, Emerging Markets Insight calculations
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