EMIS Emerging Market Information Service IndiaBPO | Page 26

India's KPO Industry Global KPO Industry Market Size and Number of Full-Time Employees (FTEs) 332 276 230 192 150 106 4.4 6.15 6.45 150 160 11 13.65 16.95 7.15 8.9 FY 2007 FY 2008 FY 2009 FY 2010 Global Revenue, USD bn FY2011 FY 2012 FY 2013 FY 2014 Global No. of FTEs (thousands) Indian KPO Industry Market Size and No. of FTEs 205 155 110 75 3.05 4.3 4.5 110 117 135 5.95 7.1 8.4 178 10 5 FY 2007 FY 2008 FY 2009 FY 2010 India Revenue, USD bn FY2011 FY 2012 FY 2013 FY 2014 India No. of FTEs (thousands) Source: Evalueserve, itbizcharts Any redistribution of this information is strictly prohibited. Copyright © 2013 Internet Securities, Inc. (trading as ISI Emerging Markets), all rights reserved. - 26 -