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IT-BPO Industry Data
Indian IT-BPO Industry Revenues, USD bn
115

Indian IT-BPO Industry, Geographic Break-Up, FY 2012
Europe 28%

101
88 63 22 41 69 22 47 74 24 59 69 78 Emerging markets 10%

37 32

29

50

United States 62%

FY 2008

FY 2009

FY 2010

FY 2011

FY 2012 Est. FY 2013 Est.

Exports, USD bn

Domestic, USD bn

IT-BPO by Sectors (Top 10 Companies), FY 2012
HighTech/Telecom 13%

Segmentation of BPO Exports, FY 2012
Knowledge Process Outsourcing (KPO) 18% Vertical-Specific 14%

Manufacturing 14%

Emerging 33%

Health Reimbursement Arrangements (HRA) 2%

Finance and Accounting (F&A) 22%

Banking, Financial Services and Insurance (BFSI) 40%

Customized Integrated Solutions (CIS) 42%

Procurement 1% Other Horizontal 1%

Source: NASSCOM, CARE Research
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