EMC 2014 Total Customer Experience Annual Report - Page 9

66,000+ TCE customer and partner 2014 survey responses 23 Survey languages 1 54 Survey countries The mere fact that the head of the local business in Singapore will sit down and work out solutions with us is a far cry from other vendors. EMC reacts so fast that almost nothing becomes an issue. At any point in time, if an issue needs to be brought to someone at EMC, we can count on everyone, no matter where they are in the hierarchy, to respond to our needs. It comes back to how EMC treats their customersā€”a perfect balance of respect and empathy. - Leong Weng Ling, CTO of AIA SingaporeĀ  8