EMC 2014 Total Customer Experience Annual Report

TCE IS… BUILDING TRUST THROUGH EVERY INTERACTION When you succeed, we succeed. It is that simple. Our employees make a personal commitment to deliver the best experience in the industry through consistency in our daily work and interactions with each customer, large or small. As a result, EMC’s customer experience program is more than just sharing a few interesting metrics—it encompasses quantifiable customer feedback from over a million data points and our focus on customer loyalty using the industry standard barometer – Net Promoter Score (NPS). Through our proven TCE approach and employee passion, we have gained the trust of our customer and partners. Our relationship with EMC has been fabulous. They were there to help out from the beginning and worked with us throughout the process to make sure we had everything we needed to be successful. - Mark Chamley, Daetwyler, USA YOUR EXPERIENCE. OUR PASSION. 5

EMC 2014 Total Customer Experience Annual Report | Page 6