EMC 2014 Total Customer Experience Annual Report - Page 4

TCE IS… A HOLISTIC LISTENING CULTURE The TCE program is an end-to-end approach to engage, enable and evolve with our customers and partners. We leverage a wide array of feedback platforms, robust quality metrics and predictive analytics to drive continuous improvement across EMC and throughout the customer journey. I can certainly vouch for EMC’s customer focus...They actively solicit customer input and unquestionably act on it. – Guy C., EMC Customer, USA YOUR EXPERIENCE. OUR PASSION. 3