EMC 2014 Total Customer Experience Annual Report - Page 26

55% Customers who recommend a company because of its customer service 2-TIME 1 54 Technology Services Industry Association award winner TCE survey countries 8.46M 1.3M Minutes invested by TCE team in 2014 Ranked in TOP 5 amongst 62 large technology vendors 25 2014 TCE program survey data points 23 TCE survey languages 3-TIME Temkin Group award winner