EMC 2014 Total Customer Experience Annual Report | Page 26

55%

Customers who
recommend a company
because of its
customer service

2-TIME

1 54

Technology Services
Industry Association
award winner

TCE survey
countries

8.46M

1.3M

Minutes invested by
TCE team in 2014

Ranked in

TOP 5

amongst 62 large
technology vendors
25

2014 TCE program
survey data points

23

TCE survey
languages

3-TIME
Temkin Group
award winner