EMC 2014 Total Customer Experience Annual Report

2014 TCE ACHIEVEMENTS 146% Increase in Net Promoter Score since 2012 3-Time Temkin Group Customer Experience Excellence award winner TOP 3 Tech vendor based on Net Promoter Score 66,000+ Customer and partner survey responses 100,000+ Social media impressions 140,000+ Hours invested in customer experience initiatives 1 54 TCE survey countries 2-Time Technology Services Industry Association Customer Commitment award winner 24

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