EMC 2014 Total Customer Experience Annual Report - Page 18

TCE IS… PASSIONATE PEOPLE INVESTED IN YOU Great people who are committed to do the right thing is why EMC continues to lead the industry.  hroughout the end-to-end customer journey, T every employee plays a part in shaping the customer experience.  I define the customer experience as how to consistently deliver excellence. TCE is everything the customer sees, feels, hears and touches while working with us.   - Ravikiran B., Resource Manager, India I define the customer experience by always asking myself and reminding my teammates to ask themselves in any customer dealings—’What’s best for the customer?’—this should always be the standard”. - Gary S., Customer Service Manager, USA YOUR EXPERIENCE. OUR PASSION. 17