EMC 2014 Total Customer Experience Annual Report | Page 15

27

C-level customer
interviews

55

Key improvement areas
identified

40%
Increase in customer
satisfaction

What has made the most significant impact to your relationship with EMC?
“Proven business value outcome is the most significant impact, in which we mainly consider the core values of EMC’s vision,
execution ability and engagement readiness.”
– Direct Feedback, EMC Customer, TCE Asia Initiative

14