Terms and conditions
Terms and conditions
18 . Social media 18.1 Content a . Ellisons reserve the right to use any comments posted on any of our social media pages in marketing materials .
b . Any comments which we deem to have threatening , harassing , abusive , obscene , offensive , discriminatory , sexual , unlawful or profane tone will be removed and the user concerned will be blocked from all Ellisons social media pages .
18.2 Social media competitions The following terms apply to all social media competitions
a . No purchase is necessary .
b . Prize detail and entry dates will be detailed on social media .
c . The prize promotion is only open to trade professionals residing in the UK , Isle of Man or Channel Islands
d . Entrants must be 16 or over . e . Only one entry per person is permitted .
f . Employees ( and their families ) of Ellisons are excluded from entering competitions and prize promotions . This includes any affiliates , parent or subsidiary companies , as well as representatives or agents of Ellisons .
g . The prize must be taken as offered . No cash equivalent or other alternative prize are available .
h . Ellisons shall use reasonable effort to contact the winner . If Ellisons is unable to contact the winner within seven days of the competition end date , a redraw will take place .
i . The winner agrees to have their name and , where possible , their photo published on Ellisons social media pages .
j . The decision by Ellisons is final and no correspondence will be entered into regarding the outcome of the competition or prize promotion .
19 . Warranty 19.1 All items are subject to the manufacturer ’ s warranty and warranty conditions . Certain restrictions apply , please ask for more details .
19.2 Failure to comply with the warranty conditions will invalidate the ability to rely upon the warranty .
19.3 Where a claim on warranty is made it must be accompanied by the original receipt of purchase .
19.4 All warranties , conditions and other terms implied by statute or Applicable Law are , to the fullest extent permitted by Applicable Law excluded from all orders for goods supplied by the Seller to the Buyer .
19.5 The Company does not attempt to exclude its liability for death or personal injury caused by its negligence or for fraudulent misrepresentation . This warranty shall not apply to damage caused through fire , accident , misuse , fair wear and tear , neglect , or any attempt at repair .
19.6 All glass items are specifically excluded from this warranty .
20 . Liability and limitations 20.1 Goods are sold on the understanding that they will only be used for their intended purpose by fully trained , responsible persons , or students under qualified instruction .
New customers registering with E . A . Ellison & Co Ltd . will be required to confirm proof of professional qualification .
20.2 Goods are not supplied on a sale or return basis .
20.3 No responsibility will be accepted by E . A . Ellison & Co Ltd . for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision .
20.4 E . A . Ellison & Co Ltd . shall have no liability to the Buyer for damage to goods caused by incorrect installation by the Buyer or its agents or if the goods have been tampered with or have had parts added to them which are not original and / or have not been authorised by the Company or the manufacturer .
20.5 The Company is not liable for damage to goods caused by normal wear and tear .
20.6 Fragile items ( e . g . glass or mirror ) and / or consumable items ( e . g . lights and bulbs ) should be inspected immediately upon receipt and any defects should be notified to the Seller within 48 working hours of receipt . Failure to do so will invalidate the Buyer ’ s warranty rights for these components .
20.7 The Company ’ s total liability for any claims howsoever arising shall not exceed the price of the goods supplied by the Company to the Buyer which are the subject matter of that claim .
20.8 The Company shall not be liable for any indirect or consequential loss ( including but not limited to loss of business and / or loss of goodwill and / or loss of profits ) whether the loss arises from the Company ’ s negligence or breach of duty in contract or in any other way .
21 . Call monitoring Telephone calls made to Ellisons may be monitored or recorded as a training aid for our staff and with the aim of improving our service to our customers .
22 . Call charges 22.1 Calls to our 0345 number are charged the same rate as calling a 01 and 02 landline number .
22.2 Call charges will vary depending on your telephone service provider and your call plan .
22.3 Calls to our 0845 number are charged between 1p and 12p per minute from a landline , plus a call set-up fee ; calls from mobile phones cost between 5p and 40p per minute . Please check with your phone provider for exact call charges .
23 . The Academy 23.1 Ellisons will send a letter to confirm the booking giving full details of the course date and venue .
23.2 Full payment of course fees is required 14 days before the start date . A 50 % deposit may be taken to reserve your place but full payment is required 14 days before the start date .
23.3 Refunds cannot be given if the Buyer does not attend the course . However it may be possible to offer a place on an alternative date .
23.4 In the event of the course being cancelled by The Academy the Buyer will be offered another start date or refund .
23.5 All course attendees must comply with pre-requisite requirements stated on the course information .
23.6 Prior to starting the course all attendees will be required to show evidence of qualifications . Ellisons reserve the right to decline applications where no proof of qualifications is provided .
23.7 If you are required to bring a model for your course then you must do so in order to attend and complete the course successfully .
23.8 Ellisons reserves the right to alter course dates and venues if necessary without liability . Ellisons reserve the right to decline applications to enrol .
24 . Privacy 24.1 Ellisons are committed to protecting your privacy . We will only use the information that we collect about you lawfully ( in accordance with the Data Protection Act 1998 ).
24.2 Ellisons will collect information for two reasons : a . to process your order and b . to provide you with the best possible service
24.3 By registering with ellisons . co . uk you agree to our terms and conditions . Please note , we take your privacy very seriously and do not share your information with any third parties .
24.4 We will give you the chance to refuse any marketing email / communication from us in accordance with the Data Protection Act and will not share your details with any third parties for marketing purposes .
24.5 The typical type of information we will collect about you includes :
a . Your name b . Address c . Phone number d . Email address
We will never collect sensitive information about you without your explicit consent . The information we hold will be accurate and up to date . You can check the information that we hold about you by emailing customer _ service @ ellisons . co . uk
If you find any inaccuracies we will delete or correct it promptly .
24.6 The personal information which we hold will be held securely in accordance with our internal security policy and Applicable Law . If any of this information changes , you must ensure that you amend the details in order for us to provide you with the best possible service .
24.7 We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use . This information will be kept securely in accordance with our internal security policy and may be used to :
a . process your order
b . provide you with an up to date , efficient and reliable service
c . help to prevent fraud i . e . we check card details with our merchant card checking facility and reserve the right to refuse orders on that basis
d . provide a more tailor made shopping experience
24.8 When you place an order , we may ask you for certain information and you may submit personal data to ellisons . co . uk ( for example your name , phone number , postal address , email address , contact and bank / credit card details ). By making an order and submitting your data you agree to this use .
If you have any questions about this privacy policy please email customer _ service @ ellisons . co . uk
25 . Waste Electrical and Electronic Regulations 2013 WEEE regulations ( 2013 ) ensure that the amount of waste on certain electrical and electronic equipment is reduced , separated from household waste , collected separately and ultimately disposed of in a sound environmental manner ( recycled and recovered ). The Buyer agrees that the collection , recovery / treatment and disposal of non-household Electrical or Electronic Equipment purchased from the Seller will be the Buyer ’ s responsibility .
25.1 To the extent that Applicable Law permits , the responsibility for and ( where not specifically provided for in purchase price ) the costs of compliance with the Waste Electrical and Electronic Equipment Regulations 2013 ( as amended from time to time ) shall rest with the Buyer .
25.2 The Buyer shall indemnify the Seller on demand and keep the Seller indemnified from and against all costs , expenses , damage or other losses incurred or suffered , demands or proceedings made against the Seller arising from a breach by the Buyer of this Condition 25 .
26 . Waiver No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy , nor shall it prevent or restrict the further exercise of that or any other right or remedy . No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy .
27 . Third party rights A person who is not a party to this agreement shall not have any rights under the Contracts ( Rights of Third Parties ) Act 1999 to enforce any term of this agreement , but this does not affect any right or remedy of a third party which exists , or is available , apart from that Act .
28 . Governing law and jurisdiction 28.1 This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation ( including non-contractual disputes or claims ) shall be governed by and construed in accordance with the law of England and Wales .
28.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation ( including non-contractual disputes or claims ).
314 ellisons . co . uk sales @ ellisons . co . uk T + 44 ( 0 ) 345 222 8080