Terms and conditions
For missing items call +44 (0)345 222 8080 and the
Seller will either arrange a credit for the missing item
or send a replacement item to the Buyer.
b. Incorrect items
If we have made an error with your order or you
believe an item sent is incorrect we will make every
effort to arrange a credit or for a replacement item to
be sent to you, with the incorrect item being returned
to Ellisons.
For incorrect items call +44 (0)345 222 8080 and
the Seller will either credit the item or arrange an
exchange.
No goods will be accepted back or credited without
a returns authorisation number. The relevant
reference number must be quoted on accompanying
documentation.
a. If incorrect goods have been received, the
Buyer will only be entitled to a refund on the item
purchased.
b. The Buyer will not be charged delivery costs for
the correct product.
c. The Buyer has seven days from original receipt of
goods to return the incorrect items.
The items must be returned unused, in perfect
condition and in its original packaging. The item must
be returned fully boxed to ensure that there is no
damage in transit to the item or its original packaging.
Ellisons accepts no responsibility for items lost
in transit and therefore it is recommended that a
receipt of posting is obtained and it is the Buyers
responsibility to ensure adequate insurance is
purchased to cover the items being returned.
d. Goods apart from bulky items such as furniture
and equipment can also be returned to our
Professional Retail Stores. Please ensure you take
your returns authorisation number with you. For
details of your nearest store please log on to
www.ellisons.co.uk.
e. If the item is returned back to Ellisons in a saleable
condition then a credit will be applied to your account
within five working days of receipt of goods.
f. If the item is received in a non-saleable condition
then the Seller will inform the Buyer that no credit will
be made.
c. Faulty items
If you believe an item is faulty please contact us for
advice on +44 (0)345 222 8080 before returning the
item. Faulty items must be accompanied by a proof
of purchase.
Any faulty goods returned within 30 days of purchase
with minimal wear and accompanied by a proof of
purchase will be exchanged for an identical item or
refund.
Any faulty goods returned more than 30 days from
purchase and accompanied by a proof of purchase
may be sent for repair or replaced or refunded at the
Seller’s discretion. Where a fault or the cause of a
fault is not apparent we reserve the right to send the
item for testing before deciding on any action to be
taken. This should take no longer than 14 working
days, depending on the item.
11.3 Returns exclusions
a. Returns for any special order, custom made or
bespoke goods will not be accepted.
b. Certain products cannot be returned for hygiene
reasons, these include (this list is not exhaustive):
Scissors, Clippers, Razors, Manicure implements,
Pedicure implements, Tweezers, Electrolysis needles,
Cosmetics, Hairbrushes and combs, Hair extensions,
Earrings or piercing tools, Foot spas. Your statutory
rights are not affected.
12. Cancellation of orders
12.1 Cancellation of an order for standard equipment
or products prior to despatch will be subjected to a
5% handling charge.
12.2 Cancellation of orders for special order, custom
made or bespoke goods cannot be accepted.
12.3 Cancellations for any order after despatch
cannot be accepted.
13. Alterations to orders
Alterations to orders must be confirmed in writing and
will be agreed in writing by the E.A. Ellison & Co Ltd.
Alterations cannot be made to orders for special
orders, custom made or bespoke goods.
14. Delivery
14.1 UK Destinations
a. The Seller’s policy is to despatch goods ordered
before 8pm on the same day for next day delivery.
Normal delivery days are Monday to Friday. ie. An
order received Monday after 8pm will be despatched
on Tuesday for delivery on Wednesday. This can vary
subject to stock availability.
b. Next day delivery does not apply to items that are
sent direct from the supplier, furniture, large heavy
items and student kits. Refer to 14.4 below.
c. Delivery is a standard door to door service. Pallet
deliveries are kerbside. Refer to 14.4 below.
d. Areas including Highlands, Islands, Northern
Ireland and Republic of Ireland may take up to two
working days.
The Seller can accept no responsibility for transport
delays causing late delivery.
i. Orders with a net value of £50 or over will be sent
carriage free†. Free delivery over £50 does not apply
to orders where a promotional discount has been
applied.
ii. Orders will be despatched via our preferred courier
service at a charge of £3.95 per order under £50.
iii. Please allow an extra two days for deliveries to the
Scottish Highlands and Islands.
iv. AM delivery available on orders placed before
8pm Monday-Thursday charged £2 extra with the
following exclusions: Isle of Wight, Isle of Man, AB,
BT, FK, GY, HS, IV, JE, KA, KW, PA, PH postcodes
Times quoted are in good faith, but shall not be
binding.
f. Delivery will be to the address advised in your order.
If no-one is available at the address at time of delivery
then the parcel will be returned to the depot unless
special instructions were given at the time of order.
g. Extra handling charge may be incurred for
re-despatched parcels.
h. Ellisons can accept no responsibility for transport
delays or circumstances outside of our control
causing late delivery.
i. Ellisons is not liable for delayed, missing or
damaged parcels/contents if a delivery signature has
not been obtained where the parcel has been left in a
designated safe place at your request. If you choose
to have your order delivered to a location you deem
as ‘safe’ then the liability transfers to you.
j. Neither the Seller, nor their nominated carrier will
accept claims for consequential losses due to late
delivery.
14.2 Force majeure
The company shall be entitled to cancel or delay
delivery of orders if it is delayed, hindered or
prevented from delivery through circumstances
beyond its control. Such circumstances shall include
(but are not limited to) industrial action, accident, fire,
terrorism, Act of God or failure to deliver by suppliers
or carriers.
14.3 UK offshore destinations
a. Parcels weighing up to 25kg will normally be sent
by Carrier Express Service.
i. Northern Ireland – £20.00 per order up to 25Kg.
Free of charge if order is over £150. (two day
service)**
ii. Channel Islands – £20.00 per order up to 25Kg.
(two day service). Free of charge if order is over
£150**
iii. Isle of Man – £16.00 per order up to 25Kg.
(two to three day service). Free of charge if order is
over £150**
iv. Republic of Ireland (Eire) £20.00 per order up to
2 5Kg. (two to three day service). Free of charge if
order is over £150**
b. Please ask for a price if urgent delivery is required
for any of the above destinations.
14.4 Large and heavy items
a. Please call +44 (0)345 222 8080 for a quotation
on delivery charges for all items of furniture: couches,
trolleys, chairs, stools, screens, nail stations,
reception desks and other large furniture items.
This list is not exhaustive.
b. Any furniture ordered will be delivered to front door
and ground floor premises only, as drivers are not
T +44 (0)345 222 8080
insured to take upstairs or inside of premises. Up to
12 weeks delivery may apply to certain items; this will
be advised at the time of ordering.
c. Pallet deliveries will be kerbside. Assisted delivery
charges can be quoted on request.
Pallet deliveries are two to three working days.
14.5 Worldwide export (Including BFPO)
a. We will be pleased to arrange for the export of
goods to any part of the world. Carriage charges will
vary depending on destination and weight of parcel.
Please call +44 (0)345 222 8080 for a quotation.
All payments for export orders must be paid for by
debit or credit card.
b. Delivery of overseas orders may be affected due to
political conflicts, such as war, civil unrest,
Martial Law (this list is not exhaustive).
c. Ellisons can accept no responsibility for transport
delays or circumstances outside of our control
causing late delivery.
d. Neither the Seller, nor their nominated carrier will
accept claims for consequential losses due to late
delivery.
Germany, France and Spain
For all orders greater than 150€ delivery will be free of
charge. For all orders less than 150€ there will be a
45€ small order and delivery charge. Minimum order
value is 100€ excluding VAT where applicable. Please
note we will not accept orders below 100€. Free
delivery excludes furniture and equipment**.
15. Tax and other charges
15.1 The Seller will charge UK VAT at the prevailing
rate on all orders.
15.2 All local customs, excise, value added and
import taxes are the responsibility of the Buyer and
the Seller will not pay these charges.
15.3 In addition, the Seller will not be responsible for
any costs, fines, taxes or duties incurred as a result of
goods being seized outside the United Kingdom. The
Seller will not provide any refunds or credit notes in
these circumstances.
16. Product images and descriptions
16.1 We take great care to ensure the accuracy of
images, dimensions, prices and specifications. Whilst
such descriptions are given as a guide and in good
faith, they are subject to alteration without notice.
Please note images are for illustration purposes only.
16.2 In describing the products available in the
Directory and on our website www.ellisons.co.uk,
we attempt to be as accurate as possible. Ellisons
however, does not warrant that products descriptions
or other content of the Directory or this website is
accurate, complete, reliable or error-free. If a product
offered by us is not as described, your sole remedy
is to return the product in an unused condition in
accordance with the provisions detailed in 11 above.
17. Web content
17.1 All content included on the website
www.ellisons.co.uk is the property of
E.A. Ellison & Co Ltd. or its suppliers.
17.2 All software used on the website is the property
of E.A. Ellison & Co Ltd. or our software suppliers.
17.3 Users of the website may not extract or reutilise
any part of the contents of the website without the
written consent of E.A. Ellison & Co Ltd.
17.4 E.A. Ellison & Co Ltd. grants a limited licence
to users to access and make personal use of this
website, but not to download (other than page
caching) or modify it, or any portion of it except with
the written consent of E.A. Ellison & Co Ltd.. This
licence does not include any resale or commercial
use of the website or its contents, any downloading
or copying of account information for the benefit of
another Seller.
17.5 Neither the website nor any part of it may be
reproduced, duplicated, copied, sold, re-sold, visited
or otherwise exploited for any commercial purpose
without the consent of E.A. Ellison & Co Ltd.
** Excludes all items of furniture: couches, trolleys, chairs,
stools, screens, nail stations, reception desks and other
large furniture items. This list is not exhaustive. Please call
+44 (0)345 222 8080 for a delivery charge quotation.
†
UK Mainland only, excludes large items of equipment.
Please call for a quotation
[email protected]
ellisons.co.uk
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