FEATURE DOWN THE TRAINING TOOLS ISSUE LEARNING ON THE JOB THERE’S A LOT MORE TO UPSKILLING THAN IMPROVING YOUR TECHNICAL APTITUDE. HERE’S HOW TO IMPROVE YOUR NON-ELECTRICAL SKILLSET – AND GROW YOUR BUSINESS. FIRST AID Do you know what to do in an emergency? Can you confidently provide CPR or care for an injured person until the ambos arrive? Even if it’s not compulsory to undergo first aid training in your state or at your level of experience, it’s just common sense in this industry. Organisations such as St John run a range of first aid courses that will give you the skills, knowledge and confidence to treat common injuries – and possibly save a life. ANTI-DISCRIMINATION AND HARASSMENT All businesses, big and small, are required by law to create a workplace that’s free from discrimination and harassment. Whether you’re an employer, 26 GEMCELL.COM.AU OCT – NOV 2018 employee or sole trader, training sessions can help you understand what’s allowed, what’s not and what to do if something happens that breaks the rules. Training can be delivered by an external provider, often in your office, and it can be as formal or informal as you like. WEBSITE MANAGEMENT Are you confused about how to make the interwebs work for your business? The 2018 Telstra Small Business Intelligence Report found only half of small businesses have a website and one-quarter use SEO tactics to reach more customers. If you don’t have a website and think SEO is code for the South Korean capital, it’s time to get serious. There are loads of online courses that teach you how to set up a website and how to help potential customers find it. Many are free and most cost very little.