MARCO
EXPERTISE IS EVERYTHING
Marco sales manager, Jeff Kerridge, explains why people are at the heart of its business.
I
ncreasingly, customers can feel
detached from the people within
the companies they deal with.
Customer service delivery is often
farmed out to call centres, where
there is a clear disconnect between
the individual and the businesses they are
representing. There are concerns with
this approach, not least a lack of product
knowledge, but, more importantly,
regarding the personal contact that
relationships are built on.
In the construction and electrical
contracting industries, people want to
do business with people. When an order
is placed, and especially when there is
a technical query, customers want to be
able to speak to someone that can help
them with their enquiry straightaway.
That’s why Marco’s dedicated sales people
become a sole contact for customers,
each becoming familiar with their contact.
In this way, Marco prides itself on
its customer service promise. We can
guarantee this because of our people who,
we believe, are our strongest asset.
Personal service
This is p