Electrical Contracting News (ECN) August 2017 | Page 48

SPECIAL
FEATURE
SOFTWARE & APPS
GO WITH THE FLOW
FOR FASTER REPORTING
Dan Mott, contracts manager at Electrical Installation and Appliance Testing explains how a new
mobile App from Design and Management Systems has cut client reporting from 28 days to just four.
W
ith a remit
to deliver
electrical
testing and
thermal
imaging
services
nationwide,
Norfolk-based Electrical Installation
and Appliance Testing (EIAT) is focused
firmly on customer service. In fact, the
company, which was established in 1989,
reveals that over 90 per cent of its work is
repeat business.
48 | August 2017
Searching for speed
When he joined EIAT as contracts manager,
Dan Mott inherited a largely paper based
system. Job sheets and certificates took
a week in the post to reach the office
before jobs could be costed and invoiced
and it was a month before any meaningful
reports were prepared. With clients under
increasing pressure to get information
faster to meet key performance indicators
(KPIs), Dan needed to make changes to
maintain the company’s reputation for
service, reliability and efficiency.
When assessing his key objectives,
Dan realised his top priority was faster
reporting. He wanted a personal digital
assistant (PDA) system that would
empower electricians, help manage the
business and link to the accounts. ‘We
wanted a system to grow with us and be
adaptable to changing requirements,’
explained Dan.
Real-time workflow
‘Six companies pitched for systems, which
we identified as potential contenders,’