Self-Service Improves Engagement
Human capital management applications must be easy to use. Effective self-service can engage the workforce and provide information promptly without wasting the time of employees or HR personnel.
Our payroll management research finds that employee self-service capabilities are deployed in more than one-third (36%) of organizations; almost as many (32%) say they will deploy it within 24 months. A majority (53%) said that employee self-service for accessing payroll information is important.
Takeaway: Enable self-service for the workforce to improve the employee experience.