Summary of 2016 Carer Survey Results
What you said...
O
n behalf of the Carers Advisory Group, I would like to thank those who responded to the Carer Survey
Questionnaire issued in April this year.
The following is what you
collectively said:
96% said they were happy with EBL
services
100% indicated that EBL premises
were suitable to very suitable
100% viewed EBL activities were
• Care Directive/Guardianship/Power
of Attorney (43%)
• Behaviours/Social skills (26%)
• Will preparation (39%)
• Other topics you would like to know
(13%)
• Carers having a sense of comfort
knowing their son/daughter is in
good hands
• Carer’s son/daughter being able to
participate in activities with their
peers
The carer survey results bear
good to very good
Commentaries provided indicated
91% rated the helpfulness of staff very
testimony to the high standard of
that the overall communication of
helpful and 5% helpful
services provided by EBL staff.
EBL was good.
Accordingly, the Carers Advisory
There were minimal suggestions for
Group would like to congratulate EBL
improvement of EBL services but
Services for their good management
a desire for more respite care was
which yielded such positive feedback
indicated by a number of carers.
from the parents/carers.
In summary, there is a high level of
I have already noted the feedback on
Valley with Adelaide Sight Seeing.
satisfaction with the services and
the need to give more information
support provided by EBL.
in the Yarnbrook booklet was
D
100% said they felt comfortable to
make a formal complaint
96% felt that issues were dealt with in
a timely manner
You indicated interest in the
following information sessions:
• Coaching for parents/carers to
navigate the NDIS roll out of
individual funding – day session
(48%)
• Coaching for parents/carers to
navigate the NDIS roll out of
individual funding – evening session
(35%)
There is also a general appreciation
and acknowledgement of the
benefits of EBL services. Examples
given were:
• Carers being able to have a break,
peace and quiet time which
addressed when my daughter had a
respite weekend with EBL recently.
There was information on what
Carer Mystery Bus Tour
On Saturday May 21st, our treasured carers took a well-earned break in the
form of a Mystery Bus Tour, spending the day travelling through the Barossa
eparting from Davoren Park at 9.00am, the first stop was the Lyndoch
Bakery and Restaurant where the team were surrounded by the tempting
bakery smells and many delicious treats. Still in Lyndoch, the next stop was the
Lyndoch Lavender Farm in the glorious sun.
she ate and the activities she was
After exploring Lyndoch, everyone enjoyed a delicious lunch at The Clubhouse
involved in which information was
in Tanunda, but not before visiting the famous one of a kind Hill and Son organ
sought by parents/carers according
made in Tanunda in 1877. With bellies full and more still to come, the
to the survey.
carers then spent the afternoon visiting Maggie Beer’s Farmshop,
otherwise they would not been able
followed by a scenic tour through the wineries.
to have.
This was such a great and well organised day for all involved, and
one that will be remembered with much fondness.
What next?
The carer survey aggregated results have been shared with the EBL Board. The information sessions you ind