EASYUNI Ultimate University Guide 2013 Issue 6 - Page 23

CO U R S E S & C A REERS QA & Naguib Chowdhury is from Bangladesh and got both his BA and MSc degrees in Malaysia. He works in the relatively unknown and mysterious field of knowledge and innovation management for over 10 years across Malaysia and Saudi Arabia. Naguib takes time to share with us his passion for knowledge management (KM) and how to become a rock-star KM specialist! Naguib, Q Hi, intime tothankstofor taking the talk us. You’ve worked the knowledge management field for over 10 years, so for the sake of our readers, perhaps you can start by describing what knowledge management (KM) is and what a KM specialist does? Knowledge management is aimed to improve all processes in the company by capturing relevant knowledge of the organisation, sharing it with everyone and creating new knowledge from the lessons learnt in various projects and operational activities. A The role of a knowledge management specialist varies – from the development of a knowledge strategy to change management, right up to the implementation of the strategy. KM specialists may also be involved in designing the KM system platform (basically to identify user needs and advice on the user interface), develop internal and external networks and manage the entire KM processes. Sounds like a lot of planning Q as dealing with people. How asand project management work, well then I see. Can share us how Q and whatyouworkingwiththe KM you started in field factors influenced your career choice? I was doing my undergraduate internship with Petronas in 2001 when I got to know about KM for the first time. I found the field fascinating as it dealt with people’s inner knowledge, known technically as “tacit” knowledge. A I learned then that KM is not singular in its focus and consist of many “fields” or expertise. KM requires lots of human collaboration, understanding human behaviour and influencing change in an organisation by raising its knowledge capabilities – where such efforts usually deal with strategy, operations, business processes, HR, IT, etc. This wide focus was very interesting to me as it presented unlimited personal growth for me. Looking back at the past 10 years of your life, what would you say are your biggest achievements? Q Over the last 10 years, I’ve had the pleasure of meeting and working with some of the most fantastic people who are equally enthusiastic, passionate and capable of changing lives. Growing my career through learning and being exposed to various industries, as well as establishing a programme for innovation in my current organisation would be what I’m most proud of. A would you describe the ideal character or personality suitable for a KM role? you to Q What advice wouldwant givestart a young people who to career in KM? The ideal person must be very versatile – be comfortable in understanding and managing all things technical, while being able to manage key relationships in an organisation to affect ongoing positive change. It helps that the person has great interpersonal skills to build networks and rapport across all levels. Stay updated with current and future trends and learn to understand what the data means. Reading and learning from organisational case studies to gain insights into a company’s operations and performance is useful too. Another critical thing is to start developing great interpersonal skills. A A easyuni Guide 2015 Issue 6 21