Eaglebrooke September Newsletter P2_EGL76364 September Newsletter | Page 14

N O T E S F R O M YO U R A D M I N I S T R AT I O N O F F I C E Happy Back-to-School Season, Eaglebrooke Family! As we move into another new month here at The Club at Eaglebrooke, we want you to know that we have heard your feedback and we have a handful of exciting improvements that you will see in the coming weeks. First, our team has been working hard to develop and roll out a number of services and offerings intended to enhance your experience as a patron and/or member of the club. We continue to integrate new activities (like added Bingo Nights, Karaoke, Fine Dining Experiences, Comedy Night, Member Mixers & Golf Events, camps & more), revise and launch new and improved membership offerings (like our Platinum, Gold, & Silver memberships), develop and introduce highly requested member services (like our new online billing portal to access & pay your monthly statements), and streamline contact with our staff via email for items like Reservations ([email protected]) and Billing ([email protected]). Second, you may notice that there are a few changes to the personnel and hours of some of the Administration and Management Staff. We would like to welcome our newest team member, Ivy Myers, who will be taking on the role of Sales Director. Please stop by, introduce yourself, and make her feel welcome! It should also be noted that the front desk hours have changed as of 8/13/18 to: Onsite: Monday – Friday, 3:00PM-5:30PM Offsite: Monday – Friday, 8:30AM – 2:00PM - available via email and phone. If you call, please be sure to leave a brief voicemail with your name & number. While my onsite hours may be fewer than what most of you are accustomed to, please rest assured that I am only an email or call away and you will receive the same great service that you have come to know. Lastly, a gentle reminder, we ask that all statement questions, charge disputes, etc. be submitted via email to [email protected] or they may also be submitted via email to [email protected]. Submitting these items this way will ensure the most prompt responses. Should you have any questions about the new events, services, or membership offerings, please feel free to reach out to me directly. As always, we look forward to your next visit! 14 eaglebrooke newsletter SEPTEMBER Cassidy McCorkle