DigiTech Magazine - UK CIO2020 - Spring 2015 - Page 22

BUSINESS .................................................................................................................................................................... TECHNOLOGY On the Horizon for 2015 A leadership perspective by Dan Reardon, CEO of North Highland If business last year didn’t change fast enough for you, just wait to see how 2015 will evolve at an accelerating rate. Market forces and process innovations that have been driving change across industry verticals are snowballing, and the cumulative impact over time is gaining weight. In particular, three interconnected factors are going to be a big part of the key business stories for the coming year: Customer pressure for a more directly connected experience with the supplier 22 CIO Magazine Spring 2015 Issue Time pressure for shorter investment return horizons Adaptive pressure for more agile innovation