DigiTech Magazine - UK CIO2020 - Spring 2015 - Page 15

...................................................................................................................................................................................... TRAVELSPORTGAMES SO WHAT DOES GOOD LOOK LIKE? Focus on CX/UX Rapid prototyping Measured by KPIs and data driven decision making Continuous improvement Vertically integrated teams/business value streams Teams aligned to products, customers or features Customer and Product Centric Awareness workshops and training Governance forums Agile Approach Dev Ops and Continuous Delivery Framework Agile Studio/s Measure adoption and benefits realisation Test, deployment and infrastructure automation Focus on reducing cycle times Breaking down barriers between Development and Operations teams Team and People Culture and Environment CUSTOMER & PRODUCT CENTRIC •  Focus on Customer/User Experience – Customer is King and should be at the heart of everything that is created in a Digital team. Constant feedback from customers and building customer and user experience capability within the department allows products to always meet user needs. • Rapid prototyping – Customer feedback needs to be sought regularly and acted on by making product adjustments rapidly. The pace of technology and customer expectations means that the days of methodically planning and rolling out a piece of technology over a year (or more) are gone. Proof of concepts are used to test hypothesis and obtain user feedback. • Measured by KPIs and data-driven decision-making – Product teams should be influenced by KPIs that drive the success or failure of their product. Digital enables you to make real time decisions. For example, if a change to a call to action/button on a registration page results in a decrease in the number of users that register - you know there’s an issue • Continuous improvement – Unlike a project which usually stops and starts, product-based working means that while you are still driving success through your KPIs there are always improvements to be made. • Cross-Functional Teams – bringing together all of the capabilities required to develop a product in one team means that collaboration and rapid prototyping becomes easier. • Teams aligned to products, customers or features – Instead of aligning to generic project management which can require broad knowledge across a range of topics, individuals in digital teams are encouraged to develop deep expertise in products or features to ensure they know their product and are aligned to the same objectives. AGILE APPROACH • Framework – There are many different agile methodologies – investigate them all and adopt the right version of Agile for your organisation based around self-organising, cross-functional teams delivering in an Agile way. • Awareness workshops and training – Give people the skills to succeed and reset the many preconceptions on what is and isn’t Agile and learn about how their role can be improved. • Agile Studio – The equivalent of a strategic PMO in an Agile environment. This organisation houses the Agile coaches for your team and will be invaluable in growing your Digital team to maturity and representing the interface between the Digital team and the rest of the organisation. • Measure adoption and benefits realisation – Use KPIs to look at the level of performance of teams as they adopt Agile. CIO Magazine Spring 2015 Issue 15