DigiTech Magazine - UK CIO2020 - Spring 2015 - Page 12

TECHNOLOGY 80% Change to keep the lights on 20% Perception of change Business Keeping the lights on 80% Lets have a think about what good IT looks like. In leading organisations the IT function is making change safe, fast and easy by: Change to keep pace with IT the basics SO NOW WHAT? 4. IT change as a repeatable & reversible science – TIME Meaning change is delivered in an agile way in small simple increments at a frequent pace. TIME 20% IT Effort Traditional TIME Traditional Brains of Agile d 20% teams – Having Development, Iterative 5. Cross-discipline product Iterative IT Effort Traditional Buil Iterative IT FUNCTION TIME TIME Profession Traditional Operations and Security people working together on Ongoing management the evolving user needs. 6. Limiting WIP and focus on tasks - The work focuses on completing tasks and getting things into a production Tolerate risk environment limiting WIP and task switching – this Traditional helps individual productivity but it also Traditional means less Simpler & shorter Iterative guessing about the changes that are underway in other IT FUNCTION TIME TIME areas. Low entry cost 30% Traditional 3. Automation of basic tasks – The culture is all automatic, removing wait periods and time wasted on repetitive tasks. This creates near instant feedback loops and makes things repeatable and reversible 30% 20% 30% which means there is less room for error. Traditional 2. Simple operational infrastructure – Digital organisations typically have many more servers, but fewer server types. We have robots reset servers to design configuration daily and also a composible 20% 30% Change These to keep Change to meet the infrastructure. changes have a huge impact, the in lights business need for example a big on New York Bank Ratio of Systems Admins to Servers it was 1-100 ten years ago it is now 1-10,000. This may evolve further as use of containers Keeping the like Docker reduce virtual server Change to keep proliferation in pace Iterative with the basics lights on development and deliver another Iterative step change in speed. We believe creating a separate digital function or implementing way to find that extra 30% 20% 2-speed IT is a good 30% to meet the 1. Abstracted hardware – Software is eating IT’s Change world to keep gear but it isn’t a long-term strategy. Change Once you’ve mastered the lights on business need and with it transforming operations ability to provide it, the benefits can be applied to all IT change. 20% Business services. They are virtualising servers, storage and implementing software defined networking. They are Keeping the Change to keep pace replacing WAN’s with VPNs, EUD moving to VDI and Iterative lights on with Iterative 80% is the desktop. IT the basics looking at a future where the browser Perception of change of change Brains of IT in-house Agile development Build to change PROCUREMENT SUPPLIERS TIME Professional Dev Ops 7. “Try it and see” approach – An empowered team Organisational value is delivered much faster as well as culture facilitating a “try it and see” approach rather Build to change visibility being naturally better as the business can see than agreeing everything on paper or having decisions Brains of IT in-house working solutions. Agile DevOps scares people, but done Continuous change taken outside Ongoing the team management and away from the detail. Speed properly it’s far safer than other approaches. Below are the 8. E  nd to end optimisation - Optimising ‘end to end’ value risks removed from its implementation: Agile development Tolerate risk Co-operation chains and processes not organisational silos. Simpler & shorter 12 IT FUNCTION CIO Magazine Spring 2015 Issue Low entry cost Build to change Build to change PROCUREMENT Professional Dev Ops SUPPLIERS Agile development Continuous competition Open technologies