Dialogue Volume 15 Issue 1 2019 - Page 7

FROM THE REGISTRAR'S DESK Springing into Action! I t has been a busy winter and we at the CPSO are looking forward to the change of seasons as spring arrives. First, I want to thank all of those who par- ticipated in our strategic planning process. To those who took the time to fill out the survey and those who participated in our face-to-face focus groups – your feedback is essential for us to plan properly for the future. By the end of April, we will share with you a summary of the key issues and opportunities identified by the profession. We will also share the full strategic plan with you once it’s finalized in the coming months. By the time you read this message (or shortly after you read this message), the new CPSO website will be up and running! The new website will offer an enhanced user expe- rience; will be more concise and neutral in its tone; and it will be easier to find the informa- tion you need. We sincerely hope you like it and welcome any feedback you may have about the content and design. I am also pleased to share on update from our Quality Management Division on our Quality Improvement (QI) focus here at the College. We have developed a number of QI tools including a self-guided chart review, an interactive practice profile e-module and a set of e-modules to orient new members to the CPSO. We are currently piloting these tools Nancy Whitmore, MD College Registrar/CEO with a number of Ontario physicians. As 2019 progresses, you will hear more detail. Our complaints process continues to im- prove and the introduction of the ADR pro- cess has been well-received by both physicians and the public. Over the past six months, we achieved a 25% decrease in open complaints. We now have the lowest number of open complaints since 2014 at the College. We have recently made a government sub- mission to reduce red tape and achieve a more efficient and effective regulatory structure. The submission to the government includes – among other things – a request to pro- vide CPSO with greater discretion to triage complaints. This would provide us with the opportunity to further improve our processes and allow us to focus regulatory activity on the complaints that most impact public safety. I have been speaking with many of you face-to-face, on the phone and via email. I am greatly appreciative of your kind words of support, your honesty in the feedback you give and your openness to move forward to- gether to ensure outstanding medical practice in Ontario. Warmest regards, ISSUE 1, 2019 DIALOGUE 7