MESSAGE FROM THE PRESIDENT
areas where changes to our approach could optimize efforts
to ensure public trust and protection. In our cover story,
you will note that Dr. Whitmore has made it a priority to
review our process for responding to public complaints.
As you are likely aware, the number of calls we receive is
escalating, both in terms of direct public complaints and
concerns directed to the Registrar. They vary in complex-
ity, but the increased volume means that it is taking much
longer to bring investigations to completion.
The median length for the conclusion of a new public
complaint last year was 202 days. I think we can all agree
that is too long to wait, both for the complainant and the
physician involved. We believe the biggest gains can be
realized by streaming low-risk matters to an early resolu-
tion. It is in everyone’s interest that these complaints are
From our
Twitter Feed
dealt with appropriately and expeditiously.
I am encouraged by Nancy’s resolve in ensuring that
we are exercising our core functions in an effective and
efficient manner. She has clearly embraced her leader-
ship role with our College to serve the public interest
and work collaboratively with the profession. I urge you
to learn more about Nancy in this issue's Q&A feature
(facing page).
Soon, we will be developing a strategic plan. And I look
forward to sharing with you Council’s priorities as we
articulate our vision for the future.
Dawn Cruchet @grief_education Sept 9
Congratulations on rockin' rural medicine!!
CPSO @cpso_ca Sept 7
And now, our favourite part of the meeting: Honouring our latest
Council Award winner - Dr. Jason Malinowski, a family doc from
Barry’s Bay. Public member of Council Joan Powell to present.
Scott Wooder @ScottWooder Aug 29
I'm happy to join @OMSAofficial in welcoming McMaster MD class of
2021 this morning on behalf of @cpso_ca
@cpso_ca
Maggie Keresteci @MaggieKeresteci Aug 14
Anyone who has been, or is a #carer for someone who has been
hospitalized will have important insights to contribute to this important
policy!!
CPSO @cpso_ca Aug 14
Continuity of Care – Transitions in Care: Our draft policy focuses on
the role docs play in preparing patients for discharge from hospital,
as well completing and distributing discharge summaries. Learn
more and provide your feedback: http://bit.ly/2x2qoTJ
Clarification
The figure presented on page 43 in Issue 2, Volume 14, 2018 of Dialogue to accompany the article entitled Civil Service was noted to be
adapted from the work of Dr. Brian Hodges. However, a reference was not given. The image was inspired by, but does not represent,
the model of competence used by Dr. Hodges in his lecture 'Without Compassion There is No Healthcare.” The Dialogue graphic
replaced "compassion" in Dr. Hodges' image with "civility".
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DIALOGUE ISSUE 3, 2018