Design Buy Build Issue 29 2017 | Page 23

Bathrooms & Kitchens Customer care is king for kitchen installers Customer satisfaction and care, rather than ease of work and time spent on the job, are top priority for kitchen installers according to the latest research from kitchen and bathroom worktop manufacturer, Maxtop Quartz Ltd. Almost three quarters (72 per cent) ranked this amongst their top considerations. Managing director of Maxtop Quartz Ltd, Stephen Moss, discusses how this reflects installers’ pride in their work: “Having worked with installers and tradesmen for many years, we’re well aware that those in the industry really care about what they do and how happy customers are at the end of it. When discussing how they select material, manufacturer or brand they recommend to customers, 78 per cent of installers questioned said the www.maxtopquartz.co.uk durability of the worktop is the key factor, shortly followed by discussing the comparative quality Quarter of materials Page used. Ad 2017 13/1/17 09:47 Page 1 Demista demista TM Simple to install • Internationally Approved 10 Year Warranty A division of Aztec (Europe) Ltd Telford Road Glenrothes Fife KY7 4NX TEL: +44 (0)1932 866600 • FAX: +44 (0)1932 866688 www.demista.co.uk • E. [email protected] 23