Department of Building Inspection Annual Report Fiscal Year 2016-2017 | Page 40

Performance
Measures
99%
99%
Records Requests Processed
Within 20 Business Days
3R Requests Produced Within
7 Business Days
Target 90%
95%
Non-Hazardous Housing Complaints
Responded to Within 3 Business Days
Target 90%
98%
Target 100%
Target 80%
85%
Non-Hazardous BID, PID, EID Complaints
Responded to Within 3 Business Days
92%
89%
Target 85%
100%
Submitted Projects Audited for Quality
Assurance by Supervisors
Target 90%
40
Department of Building Inspection, Fiscal Year 2016-2017 Annual Report
Pre-application Meetings Conducted Within
14 Calendar Days
Target 90%
Target 80%
Site Permit Applications Reviewed With
a Construction Valuation of Less Than
$3,999,999 Reviewed Within 30 Calendar
Days*
Life Hazards Responded to Within
1 Business Day
85%
Site Permit Applications Reviewed With
a Construction Valuation of Greater Than
$4,000,000 Reviewed Within 42 Calendar
Days**”
Target 85%
*Due to the significant increase in volume of both plan review premium and
priority plan projects, this measure was revised for 2016-17 to percentage
of Site Permits Applications Reviewed With a Construction Valuation of Less
Than $3,999,999 Reviewed Within 30 Calendar Days.
**Due to the significant increase in volume of both plan review premium and
priority plan projects, this measure was revised for 2016-17 to percentage of
Site Permit Applications Reviewed With a Construction Valuation of Greater
Than $4,000,000 Reviewed Within 42 Calendar Days.