Department of Building Inspection Annual Report Fiscal Year 2016-2017 - Page 40

Performance Measures 99% 99% Records Requests Processed Within 20 Business Days 3R Requests Produced Within 7 Business Days Target 90% 95% Non-Hazardous Housing Complaints Responded to Within 3 Business Days Target 90% 98% Target 100% Target 80% 85% Non-Hazardous BID, PID, EID Complaints Responded to Within 3 Business Days 92% 89% Target 85% 100% Submitted Projects Audited for Quality Assurance by Supervisors Target 90% 40 Department of Building Inspection, Fiscal Year 2016-2017 Annual Report Pre-application Meetings Conducted Within 14 Calendar Days Target 90% Target 80% Site Permit Applications Reviewed With a Construction Valuation of Less Than $3,999,999 Reviewed Within 30 Calendar Days* Life Hazards Responded to Within 1 Business Day 85% Site Permit Applications Reviewed With a Construction Valuation of Greater Than $4,000,000 Reviewed Within 42 Calendar Days**” Target 85% *Due to the significant increase in volume of both plan review premium and priority plan projects, this measure was revised for 2016-17 to percentage of Site Permits Applications Reviewed With a Construction Valuation of Less Than $3,999,999 Reviewed Within 30 Calendar Days. **Due to the significant increase in volume of both plan review premium and priority plan projects, this measure was revised for 2016-17 to percentage of Site Permit Applications Reviewed With a Construction Valuation of Greater Than $4,000,000 Reviewed Within 42 Calendar Days.