WHOLE YOU
Q3: What other
challenges have you
faced?
Dr. Wilson: Not all labs are
created equally. It’s so important
to have a great lab with whom
you can collaborate and openly
communicate. Emailing or
calling and speaking openly. If I
have a patient and it was difficult
to get a decent impression, let
me know, they’ll work with you,
and do the best they can.
Dr. Sall: Communication with a
lab is a priority. As this industry
grows, many labs’ customer
service degrades and becomes
less than adequate. Too many
dentists and too many labs
are only concerned about
pricing. Sure, I’m concerned
about pricing, but I’m far more
concerned about a quality
customer service e