DEM 2016 Annual Report - Page 25

Division of Emergency Communications The Department of Emergency Management Public Safety Dispatchers are San Francisco ’ s first , first responders . They are the people who answer calls made to 9-1-1 for emergency assistance . These professionals dispatch Police , Fire , and medical services to the scene of accidents , crimes , fires , and other emergency and non-emergency situations . Dispatchers act as the communications hub for emergency services and must quickly assess situations and send appropriate help .

Division of Emergency Communications ’ major 2016 milestones include replacing the 9-1-1 Telephone System ; and conducting two POST Dispatch Training Academies netting 23 new dispatchers .

I ’ m a public safety dispatcher for the Department of Emergency Management Division of Emergency Communications and treat every

” call with precision and compassion . — Janet Atchan

24