DCS Telecom Tips on Choosing The Right Telephone Systems For Y | Page 4

Top 10 Benefits of PBX Phone
System
 Automated Answering
 With PBX you can set recorded audio to answer calls, and provide a menu for
callers to select where they would like to be routed. Frequent callers also have
the option to skip the recording by entering the extension of the person they are
trying to reach.
 Central Control
 A PBX system can receive a large number of calls on one single number and
route them to the relevant person or department. You don't need to provide a
list of different departmental numbers to the telephone directory, instead just
having one single number for the entire company.
 Call Routing
 PBX phones can be programmed to reroute calls in the event that you can't
answer or are away from your desk. With this method, you can ensure a call
never goes unanswered, as it is forwarded to a number of phones until
somebody is available to take the call. A specific message can also be
recorded for the customer to hear while awaiting an answer.