DCS Telecom Tips on Choosing The Right Telephone Systems For Y | Page 16

Reasons VoIP Phones Make
Sense for Small Businesses
 No Physical Phone Switches Required On-site
 In the past, companies would need to dedicate entire rooms to their phone
switching equipment, with large cabinets covering walls and cables running
everywhere. Multiple staff members were required to ensure everything ran
effectively. Even in these modern times, automated phone switches are relatively
complex systems and involve messy cabling and expensive hardware.
 Improved Customer Support
 New technology means the service providers have young, recently-qualified staff
with a fresh perspective on the technology and the customer’s needs. Old
phone companies have slow, antiquated hardware to support that takes a long
time to fix and change. With new VoIP technology, upgrades and patches can
be implemented quickly and efficiently, with no downtime or loss of service.
 Better User Experience
 VoIP systems provide online interfaces that are familiar to web users, providing
quick and easy ways to manage and automate their telephony services.
Features like voicemail, call forwarding and contact management can be
quickly and easily configured through an online portal.