DCS Telecom How Can Hosted PBX Help You Gain The Communication | Page 6

HOW TO CHOOSE BETWEEN A PBX
AND HOSTED PBX SYSTEM
• In most cases, a standard PBX (Private Branch Exchange) system works just fine. It
is basically a simple piece of software that diverts several calls to different
departments in your company. It also helps connect internal calls in a seamless
way. When you have a PBX system installed, every call that comes to your office
will first go to the automated attendant. The software will then direct those calls
to their respective departments to ensure that caller can receive quality
assistan ce in a timely manner.
• Similarly, the PBX will also manage all outgoing calls in a simple and hassle-free
way. The most important thing to understand is that your traditional PBX system
will utilize your regular landline to make and receive calls. It means that the
biggest benefit of using this option is that you do not have to make a big upfront
investment, as no special equipment is needed to get started. Do keep in mind
that this type of system will work for you only if you already have the IT
department and resources to manage it for you.