virtualisation & cloud services
The features to look for in a third party
cloud management service include:
ustomisable services and reporting.
C
Cross supplier service consolidation and reporting
against defined service levels.
Independent review and reporting on third party
supplier performance.
Service onboarding and service management for
multiple partners.
Ability to work with other organisations eg. network
providers for WAN links.
24x7 monitoring and support.
The key challenges in implementing hybrid
cloud are around integration and standards.
and the results integrated into event
correlation then displayed on custom
HTML5 dashboards which offer policy
based SLA measurement.
Where contractually allowable,
agents and gateways can also be
placed inside a service provider’s
infrastructure to provide more detailed
information. The service should
provide an overview and enable an
organisation to drill down into each
of the elements to identify where an
issue resides and the potential causes
of performance issues. Services such
as this can also be used to monitor
traditional IT services such as inhouse environments, plus hosted and
private cloud services where agents
can be deployed or gateways installed
into the monitored environment.
Management might on first
thought be perceived as something
that is not required for cloud services,
as they are all designed to be
commodity services, primarily with
user self-service through web portals.
However, most organisations prefer,
and in many cases need, a h uman
voice and face plus organisation
specific information from their
services. Additionally, there may
be several cloud providers who
collectively provide your IT service.
Thus we are seeing the
introduction of cloud management
services which provide service
integration, management and
monitoring for all cloud services
contracted by an organisation. They
offer major incident and problem
management, with escalation to third
parties if required, and may also
include asset management of devices
and infrastructure.
COOLING
As well as its regular range of features and news
items, the next issue of Data Centre News will
contain a major feature on cooling.
To make sure you don’t miss the opportunity to advertise your products to this exclusive
readership, call Francesca 01634 673163 or email [email protected].
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