DCN July 2016 - Page 26

virtualisation & cloud services The features to look for in a third party cloud management service include:  ustomisable services and reporting. C Cross supplier service consolidation and reporting against defined service levels. Independent review and reporting on third party supplier performance. Service onboarding and service management for multiple partners. Ability to work with other organisations eg. network providers for WAN links. 24x7 monitoring and support. The key challenges in implementing hybrid cloud are around integration and standards. and the results integrated into event correlation then displayed on custom HTML5 dashboards which offer policy based SLA measurement. Where contractually allowable, agents and gateways can also be placed inside a service provider’s infrastructure to provide more detailed information. The service should provide an overview and enable an organisation to drill down into each of the elements to identify where an issue resides and the potential causes of performance issues. Services such as this can also be used to monitor traditional IT services such as inhouse environments, plus hosted and private cloud services where agents can be deployed or gateways installed into the monitored environment. Management might on first thought be perceived as something that is not required for cloud services, as they are all designed to be commodity services, primarily with user self-service through web portals. However, most organisations prefer, and in many cases need, a h uman voice and face plus organisation specific information from their services. Additionally, there may be several cloud providers who collectively provide your IT service. Thus we are seeing the introduction of cloud management services which provide service integration, management and monitoring for all cloud services contracted by an organisation. They offer major incident and problem management, with escalation to third parties if required, and may also include asset management of devices and infrastructure. COOLING As well as its regular range of features and news items, the next issue of Data Centre News will contain a major feature on cooling. To make sure you don’t miss the opportunity to advertise your products to this exclusive readership, call Francesca 01634 673163 or email francesca@allthingsmedialtd.com. data centre news