DCN April 2017 - Page 10

industry news Secure IT Environments survey finds 46 per cent unclear whether data centre energy efficiency has improved in two years Secure IT Environments has released the results of its most recent data centre survey. The survey found that 46 per cent of respondents did not know whether their data centre had improved in energy efficiency over the last two years. Forty-seven per cent were however clear that their data centres had improved in efficiency over the last two years. Only seven per cent admitted that the efficiency of their data centre has declined. Chris Wellfair, projects director at Secure IT Environments, commented, ‘It is surprising that so many organisations do not understand the energy usage and efficiency of their data centres, because it can tell them a lot about their infrastructure. Regular monitoring of key performance indicators across the data centre can not only improve efficiency, but lower costs, identify failing equipment, and improve maintenance regime.’ The survey asked about the biggest ICT worries respondents have over the coming three years, with the top concern (47 per cent) stated as the ‘lack of budget available for data centre management and/or infrastructure upgrades’. Energy efficiency was next with 33 per cent stating they were concerned about their ‘ability to demonstrate improved ICT energy efficiency’. Joint third place (30 per cent) was budget allocation for software and systems developments, and finding/recruiting qualified ICT staff. The survey was conducted amongst 100 UK IT decision makers and C-level executives with responsibility for data centres. It was conducted in Q1 2017. 10 | April 2017 Increase in cloud adoption providing improved customer experience, flexibility and cost savings Organisations are striving to offer a customer experience that has the flexibility to respond quickly to changing customer demands while controlling costs and remaining competitive. As cloud adoption rates continue to grow, Aspect Software believes continued cloud adoption in contact centre environments is critical, as businesses cannot afford to be left behind in the face of increased customer expectations for seamless and frictionless engagement with brands. According to the Cloud Industry Forum’s (CIF) latest research paper, Cloud: Driving Business Transformation, the overall cloud adoption rate in the UK now stands at 88 per cent, with 67 per cent of users expecting to increase their adoption of cloud services over the coming year. CIF predicts that by 2019, 93 per cent of organisations will use at least one cloud service. The research paper also revealed that by 2020, 70 per cent of organisations expect to have adopted cloud for their Customer Relationship Management (CRM) applications and 57 per cent for their customer contact centre. Eighty-three per cent of cloud users have successfully improved the reliability of their IT through their use of cloud based services, 85 per cent have increased the speed of access to technology and 17 per cent have seen an improvement in their customer engagement. Chris Streete, senior director of cloud solutions, EA at Aspect, said, ‘As the advantages of cloud mature and make themselves clear, businesses are losing their initial fears of security and costs. The technology is well established in many customer service environments, because cloud computing has become imperative to elevating contact centres into fully fledged, omni-channel