94%
of you are happy with
your gas servicing.
100%
of your homes are fire and asbestos
compliant and all your gas, oil and
solid fuel heating systems were
inspected for safety and had a valid
certificate at the end of the year.
100%
of your homes meet the Decent
Homes standard. Find out more
about the Government’s Decent
Homes Standard here.
91%
of you would recommend
the repairs service to a friend.
3,200
We installed
heating upgrades
in your homes. And by using our in-house
teams we achieved savings of
£500 per home…
money that we can invest back into your
homes and the services we provide.
4.5 out of 5
of you rate your home as
being affordable to live in.
£26.2 million in planned improvements to your homes.
14,758 upgrades including:
8,686 planned work, e.g. new windows and doors
4,713 internal and external decorating jobs
1,359 aids and adaptations, e.g. wet rooms and ramps
65,454 repairs completed.
We invested
Customer Annual Review 2018