Your home. Your continued feedback is helping us to understand what is important to you when it comes to the homes you live in. A theme that has followed on from last year is your wish to have enough money to pay your bills and rent and still have some left over to do some of the things you enjoy. We understand that this is a worry for some of you, especially when it comes to heating your home. That’s why we’ve been working to upgrade as many of your heating systems as possible over the last year. Customer Annual Review 2018 We’re now into the third year (of four) of the 1% rent reduction imposed by the government. Hopefully you’re finding this, and the improvements we’re carrying out, help in making your money go further. It’s always good to learn new skills and to be able to do things for yourself so we’ve created a number of ‘How To’ videos to help you get to grips with those little jobs around the house. Take a look here to find out more about what to do if your sink gets blocks or your radiators need bleeding.