90%
of you would
recommend
us to a friend.
We’ve continued to
invest in your homes
this year, spending
£26.2M
Your feedback is really
important to us and every
three months we publish
the results of what you’ve
told us on our website.
Come and have a look
at how we’re doing…
and please don’t forget
to let us know what you
think.
You’ll remember that we introduced some new questions to our
surveys last year to get a better idea of how you feel about us.
8.8 out of 10 of you say that we care about you as an individual
8.8 out of 10 of you say that you trust us to do what we say we will
8.9 out of 10 of you say that we’re fair and treat you with respect.
Customer Annual Review 2018