Customer Annual Review Customer Annual Review - Page 3

90% of you would recommend us to a friend. We’ve continued to invest in your homes this year, spending £26.2M Your feedback is really important to us and every three months we publish the results of what you’ve told us on our website. Come and have a look at how we’re doing… and please don’t forget to let us know what you think. You’ll remember that we introduced some new questions to our surveys last year to get a better idea of how you feel about us. 8.8 out of 10 of you say that we care about you as an individual 8.8 out of 10 of you say that you trust us to do what we say we will 8.9 out of 10 of you say that we’re fair and treat you with respect. Customer Annual Review 2018