Looking
forward
There’s been a lot of talk in this review about what has been happening
over the last 12 months – but what about the year ahead?
Merlin partnership Transformation programme
Customers and communities. Simplification – we want to make it as easy as
possible for colleagues to deliver services and
for customers to access them
During 2018 we will join forces with Merlin to
create an exciting partnership that will enable
us to do more for you. Together we will be
concentrating our efforts in four key arrears
(we’re calling these the four pillars). They are:
Having the right relationship with you underpins
everything we do and our neighbourhood
coaches are central to this. Our partnership
with Merlin will mean that we will have the
opportunity to roll out our coaching approach
to around 90,000 customers. Empowering more
of you than