Customer Annual Review Customer Annual Review - Page 2

Welcome to the customer annual review for 2018 Whether you rent, part own your home, live in one of our specialist homes or have bought one of our homes outright, this is our chance to tell you how we’ve performed for you over the last 12 months. It’s important that we’re doing what we say we will, and you’ll find a wealth of information showing how your feedback is influencing the way that we’re working together to ensure you have the homes, communities and services that are right for you. Having a great relationship with you underpins everything that we do so we’ve increased our number of neighbourhood coaches as promised last year. Alongside these we also have teams of specialist money advisors and employment coaches to help you get the most out of life and we’re really seeing the difference these services are making now that we have more time to spend with you. Hopefully you’ll have met your neighbourhood coach – but if not we’ll get round to you as soon as we can. If you need to get in touch, please use our new search to find the details of your neighbourhood coach and how you can contact them. This review is produced in support of the feedback reports that we publish on our website every three months. So don’t forget to keep checking back to find out how your feedback is shaping what we do. Thank you for taking the time to read this review. We’d love to know what you think – and if you have any ideas of how it can be improved for next year, please don’t forget to ‘Have your say’ We hope you find this review helpful and informative and look forward to hearing from you soon. What the colours mean We are improving We have stayed the same We are not improving Target met Close to target Target not met Customer Annual Review 2018 ( + or - 5%) ( + or - 5%)